Frequently Asked Questions
What are the customer benefits of uniting these companies?
This is an opportunity to create a "best of the best" shopping experience for all outdoor enthusiasts. It means more selection as we are bringing together the best in fishing with Bass Pro Shops, the best in hunting with Cabela's and the best in boating with Tracker Boats and our White River Marine brands. Increased buying power will also help us deliver greater value to our customers. At the same time, it means continuing to provide unmatched expert service. In general, we plan to retain and grow everything customers love about both brands. As a bonus, we are a powerful, unified voice for conservation and become a stronger advocate for the outdoors and sportsmen's rights.
Will the company's name change?
We will continue celebrating and promoting both the Bass Pro Shops and Cabela's brands as we bring our two great companies together.
Will Bass Pro Shops gift cards be honored at Cabela's locations and vice versa?
Customers can exchange a Bass Pro Shops gift card to a Cabela's gift card for an equal amount and vice versa. Cabela's gift cards, e gift cards and gift certificates can be presented for payment at any Bass Pro Shops retail register location. Gift cards are also exchanged at the customer service counter in either store or by contacting our online customer service centers. To exchange a Cabela's gift card that you would like to use at Bass Pro Shops, call 1-800-211-6440 to have it exchanged. To exchange a Bass Pro Shops gift card that you would like to use at Cabela's, call 1-800-237-4444 to have it exchanged. We are working to improve this process moving forward.
Will I be able to return Cabela's purchases to Bass Pro Shops locations and vice versa?
Yes, Cabela's purchases can be returned to our customer service counters at Bass Pro Shops and vice versa or by contacting our online customer service centers.
Will existing exclusive brands and products still be available at Bass Pro Shops and Cabela's?
Bass Pro Shops and Cabela's have strong national proprietary brands in several categories. Our goal is to continue developing and growing our brands to ensure we provide the same exceptional quality, service and value that customers have come to know and trust from Bass Pro Shops and Cabela's exclusive products.
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Will Bass Pro Shops and Cabela's CLUB members be able to earn and redeem points at both Bass Pro Shops and Cabela's locations?
Purchases made on the Bass Pro Shops and Cabela's CLUB cards at Bass Pro Shops and Cabela's retail locations; orders through Bass Pro Shops and Cabela's catalogs and online at www.basspro.com, www.cabelas.com, and www.cabelas.ca will earn CLUB Points at your card tier (2% for Classic cardholders; 3% for Silver cardholders; 5% for Black cardholders).
Bass Pro and Cabela's CLUB members will be able to redeem points at any U.S. Bass Pro Shops retail location and any U.S. Cabela's retail location. For more information, visit www.basspro.com/points or www.cabelas.com/points.