We're Here For You
We’re committed to helping you get back to nature by implementing new practices to protect everyone. Due to strong demand and COVID-related disruptions, you may experience limited product availability and longer than average wait times. We’re working around the clock to fulfill your order and provide the help you need.
Responsibly Serving Our Communities
We're keeping our stores clean, implementing new procedures and striving to serve our customers during this challenging time. Read more about our specific actions below:
- Offering free pick-up and delivery options
Most locations are offering free curbside pick-up. Click here to check updates for your local store. When you select curbside pick-up, we will alert you via email you when your order is ready for pick-up and an Outfitter will bring it right out to your car. You can also shop with us online at basspro.com / cabelas.com with free two-day shipping on all orders over $50.
- Promoting social distancing and limiting the number of customers in our store
Customers will see new signage and floor decals throughout the store encouraging everyone to maintain six feet of social distance. We are also limiting the number of customers in our stores at any given time based on the latest local guidelines from public health officials.
- Providing face coverings for our team members
While current health requirements vary by state, we’re requiring all customer-facing Outfitters to wear face coverings inside our U.S. retail stores. Customers are not required to wear face coverings at this time, unless mandated by local regulations.
- Enhanced cleaning and housekeeping measures
We have increased the frequency and intensity of cleaning and disinfecting throughout our stores, as well as expanded use of antibacterial products including hand sanitizers. Additional hand sanitation stations are available throughout the store and clear acrylic "sneeze guard" shields have been installed at registers and guest service locations.
- Adjusting store hours and activities
We're limiting store hours and scaling back in-store activities to focus on providing customers with the products and services they need, while ramping up our online and social offerings to provide you with the latest tips, seminars and information.
- Supporting our Outfitters
Our incredible team of Outfitters are more than just employees - they are our extended family. To support them during this difficult time, we've extended additional paid time off and benefits to team members who become sick and require testing or quarantine.
- Giving back to healthcare heroes
We proudly donated one million FDA-approved face masks to healthcare workers in each of the communities we serve across the United States. We are honored to support the heroic men and women throughout the healthcare industry as they save lives and protect our community.
- Practicing social distancing while connecting people to the great outdoors
Helping to connect families to the great outdoors is one of the greatest things we can provide at this time. Our Outfitters are proud to serve our customers as we are seeing unprecedented demand to purchase recreational gear and equipment to help families get back to nature and enjoy the outdoors responsibly.
- Partnering with public health officials
We're coordinating with local, state and federal public health officials and implementing guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO) to ensure we're operating safely and responsibly based on the latest conditions and information.
Latest Customer Impacts
We are currently seeing increased online traffic and COVID-related supply shortages. Customers may experience delays on online orders, including in-store pick-up. We understand these frustrations and appreciate your patience and loyalty as we work hard to source these products. Our team is working 24/7 to resolve any issues.
- Limited availability for select products
Due to high demand and widespread manufacturing and sourcing challenges related to the virus, certain items may be temporarily unavailable and shipping may be delayed. We’re also suspending backorders on certain items that we cannot restock within a reasonable timeframe. You will receive updated information about an order as soon as we confirm the latest details.
- Ongoing customer service assistance
You may experience longer than normal wait times to speak with one of our customer service representatives, though we are striving to connect customers with one of our friendly representatives within a few minutes. As a result, online chat is currently suspended and email responses may be delayed. We appreciate your patience and are working hard every day to improve response times.
- Self Service Options
Click here for answers to some of our most common questions.
Updated June 22, 2020