Performs various Selling / Customer Service activities to assist Boat and ATV Customers in making informed buying decisions.
Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers
Meets with potential customers to determine their boating needs. Provides information necessary to allow the customer to make an informed buying decision
Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings
Maintains awareness of advertised items
Remains current on & adheres to all selling skills training & direction
Works cooperatively with the Service Department to see that delivery to the customer is seamless
Maintains complete confidentiality of all sensitive & personal information
Participates in special events such as Boat Shows, Parking Lot events, etc.
Accurately completes all necessary paperwork required within the selling process
Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition
Utilizes IDS Prospect Management screens on a daily basis, specifically entering new customers and conducting follow up activities with customers before and after the sale
Performs other duties & assignments as needed (including temporary assignments in other areas of the Store)