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   MICHIGAN (Auburn Hills)

Range Associate MICHIGAN (Auburn Hills)
Minimum 21 years of age, required to handle firearms. Archery knowledge a plus.

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Marine Department Sales Associate (part-time) MICHIGAN (Auburn Hills)
Position summary:

Performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.

Must have extensive knowledge of GPS, Depth finders, trolling motors and marine electronics.

Position responsibilities :

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers Insure a pleasant and productive shopping experience for all customers

Demonstrate product to customers

Replenish product on shelves as required per Merchandising guidelines

Remains Product “expert” through ongoing product knowledge training

Knowledgeable of advertised sales; maintain pricing and signing

Assist with "Seasonal" floor merchandise moves

Restock merchandise as required

Other duties, assignments and responsibilities as needed

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Credit Card Sales (Part-time) MICHIGAN (Auburn Hills)
Position summary:

Represents and promotes the Bass Pro Shops Credit Card. Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Position responsibilities:

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

Greet all customers as they enter the store in a friendly and outgoing manner

Ask each customer if they would like to apply for the BPS credit card in a professional, friendly and unobtrusive manner

Detailed knowledge of the terms and conditions of the card / program

Assist customer with completion of the BPS credit card application

Call in applications promptly

Notify customers that were declined in a courteous and professional manner; always maintaining confidentiality and the customer’s self esteem

Other duties, assignments and responsibilities as needed.

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Team Leader - Customer Service MICHIGAN (Auburn Hills)
Full-time position

Position summary:

Under the supervision of the Department Manager gives daily direction to the associates in one of the Departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking and customer service activities.

Position responsibilities:

Supports Management in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals

Provide daily direction to the associates within the Department

Prepare To-do / Task lists

Execute all Merchandising directives... i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all planograms as set by the Corporate Office.

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

Assist Management to staff the Department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with Department Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment

Resolves customer and associate opportunities.

Assists with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items

Assists the Department Manager in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates

Other duties, assignments and responsibilities as needed.

A strong customer service attitude and attention to detail is a must!

Ability to be a multitasked and handle customers concerns face to face.

Must have open availability.

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Team Leader - Credit Cards MICHIGAN (Auburn Hills)
Full-time position

Position summary:

Represents and promotes the Bass Pro Credit Card. Performs various Customer Service activities, to include greeting and acknowledgment of all customers in a prompt and friendly manner. Under the supervision of the Department Manager gives daily direction to the associates in one of the Departments within the store.

Position responsibilities:

Supports Management in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals

Provide daily direction to the associates within the Department

Prepare To-do / Task lists

Execute all Merchandising directives... i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all planograms as set by the Corporate Office.

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

Assist Management to staff the Department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with Department Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment

Resolves customer and associate opportunities.

Assists with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items

Assists the Department Manager in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates

Other duties, assignments and responsibilities as needed.

A strong customer service attitude and attention to detail is a must!

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